❓ Frequently Asked Questions
Quick answers about shipping, returns, payment and warranty.
Where do you deliver?
We deliver across Europe — all EU countries plus the UK, Switzerland and Norway. Shipping is a flat $5.90 and free on orders over $60.
How long does delivery take?
Orders are processed within 1–2 business days after payment confirmation, and delivery typically takes 5–10 business days depending on your country. Every order ships with a tracking number.
How do I pay?
After placing your order you receive a secure payment link by email, where you can pay by credit/debit card or PayPal. We never see or store your card details — payment is handled entirely by the payment provider.
Can I return a product?
Yes — you have 30 days from delivery to return any product in unused condition and original packaging for a full refund. Contact support with your order reference to start a return.
What if my item arrives damaged?
Contact us within 48 hours with a photo and your order reference. We will ship a replacement or refund you immediately — you do not need to return the damaged item.
Do products come with a warranty?
All products carry the legal warranty applicable in your country of residence. If something stops working, contact support and we will sort it out.
How do I track my order?
As soon as your order ships you receive an email with the tracking number and a link to follow the parcel to your door.
Can I change or cancel my order?
If your order has not shipped yet, yes — contact support as soon as possible with your order reference and we will change or cancel it free of charge.
Didn't find your answer? Contact our support team — we reply within 24 hours.